In this interactive session, we will focus on meaningful engagement with each individual client – building rapport and understanding that will help you support clients when they’re both in the room.
You will leave this course inspired to offer productive individual pre-mediation sessions that leave clients feeling more open and less reactive, without worrying about how this will impact their sense of your neutrality.
• Introductory video: Why individual pre-mediation meetings are so vital
• Creating the environment for reflection and openness – for all client “types”
• Explaining your role – without too much “telling”- and ensuring understanding
• More asking, less telling – how this supports client learning
• Noticing and responding to defensiveness
• Managing any “tugs” on your neutrality
Written Materials
• Checklist for individual client meetings
• Tips for explaining your role and managing tugs on neutrality
• The learning theory that supports individual client meetings
• A mediation model that works in relational conflict
The Problem With Problem Solving!!
Jacinta's journey away from being a "fixer" led to a much more satisfying way of working.