Asking questions is a vital tool in our mediator toolbox. We ask questions to aid in understanding.
In this course, you’ll explore why even well-intentioned questions sometimes lead to resistance, blame or an argument about what happened.
Learn to notice when you’re trying to steer the conversation and ask questions that help clients reflect, understand and find a way forward.
In this course, we will uncover our professional tendencies to steer and direct (with the best ofintentions!), and make a fundamental shift by understanding:
• What’s going on when our questions get a defensive reaction?
• How do our brains work when we feel a need to defend?
• What role does targeted curiosity play in productive dialogue?
• How can we still be curious after all we have seen and heard?
• How does a problem-solving mindset affect our effectiveness?
• Why do mediators need to revive the (lost) art of asking?
