The Curious Mediator Part 1
September - December, 2026
For Professionals who Work with People in Conflict.
This training brings essential skills for all areas of practice and will give you the tools and mindset to authentically and effectively respond in conflict moments, for more meaningful and satisfying work.
Insight Mediation is all about relational conflict. Participants say,
"Finally, I get to be me in this work, AND I get to be productive!"
In this comprehensive 39-hour training, we start with a definition of conflict that makes sense for the relational work we do, with a focus on the challenging human behaviours that we see every day. As we gain an understanding of the “how” and “why” of conflict behaviours, we will learn Insight skills and strategies that help clients discover their own insights, so we can do the important work of facilitating dialogue and supporting good decision-making,
As insight mediation is grounded in learning theory, we approach conflict with a learning lens, rather than one of containment or avoidance. The goal of this program is to help you start asking more, and telling less, with targeted curiosity that enhances clients' abilities to participate more effectively in designing their futures.
You will be supported by a committed group of fellow learners, who want to engage more effectively, and naturally, in conflict situations - and fix their "fixer" mentality!
This course includes 39 hours of live online training and at least 10 hours of practice exercises and guided independent study. You will have access to our Training Network where you can access all the materials, including the recorded live sessions.
This training is recognized by most certifying mediation and collaborative organizations. Therapists, HR Professionals, Coaches and Financial Professionals have also found it beneficial for their work.
Tuesdays in the Americas
September 8, 15, 22 & 29
October 6, 13
November 10, 17, 24
December 1
5:30 - 8:30 pm Eastern Time
Followed by six 1.5 hour monthly Case Clinics, January - June, 2027
Wednesdays in AUS, NZ, HK
September 9, 16, 23, 30
October 7 &14
November 11, 18, 25
December 2
Mornings in These Time Zones -but watch for seasonal time changes!!
8:30 - 11:30 am AEST
10:30 am - 1:30 pm NZST
6:30 - 9:30 am HKT
Followed by six 1.5 hour monthly Case Clinics, January - June, 2027
Click here to check your time zone
What Participants Say:
"This learning is deep and abiding - and I immediately applied it to my work (and life)."
"Insight Mediation has helped me be more relaxed and natural in those tense moments of conflict." "The Insight Approach makes sense of the relational conflict we face every day, and gives us tools to be sensitive and productive."
Fixer Habit - Fly Away!
Have you noticed that trying to “get” clients to open up to dialogue when they are stuck in defensive mode NEVER works anyway?!? Insight Mediation will bring you the relief (whew!) that comes from theoretically sound approach to facilitating dialogue and healthy decision-making. You can relax into your work and support clients to discover their own ways forward. Fixer No More.
The Power of Learning
Learning is transformative. Insight Mediation is focused on clearing up the threats that get in the way of learning, and then facilitating dialogue that helps the parties hear and understand one another.
All of this saves time and liberates us from a focus on outcome and problem-solving when it is not the right time. Then, when it is the time for exploring solutions, people are ready!
Get Curious and learn to:
- Insightfully manage a conflict resolution case
- Bring the power of curiosity to your work
- Engage clients in self-discovery
- Work with values - the drivers of our actions
- Facilitate meaningful conversations about trust
- Effectively work with defensiveness
- Explore and articulate “what matters” in a productive way
- Generate options that focus on what really matters.
You will receive:
✓ Total of 39 hours of live training with Jacinta Gallant
✓ A comprehensive Insight Mediation Training Manual
✓ Six 1.5 hour monthly case clinics from January through June, 2027 so you can refine and apply your learning!
✓ Immediate access to our training platform with all the course materials, exercises and practice tips
✓ Access to digital Client Preparation Tools that make practicing with Insight easy!
✓ Proof of participation for any CPD or certification needs
The sessions are recorded if you have to miss one. All recordings can be accessed on your own time.